Professional Experience

Maintained a 99%+ on-time completion rate for WordPress projects, strengthening client retention.
Validated 50+ employee timesheets, reconciling discrepancies to guarantee payroll accuracy.
Facilitated campaign initiatives by monitoring market performance metrics, contributing to a 60% surge in engagement and up to 80% higher conversion rates during launches.

Exceeded KPI targets by 5% through the strategic use of Power BI to forecast operational requirements for an organization of 240+ agents. By translating complex datasets into actionable decisions for 13 direct supervisors, I secured consistent performance incentives and optimized workforce efficiency.

Directed a team of 13 sales representatives, driving an 80% improvement in revenue targets.
Systematized daily operations to ensure smooth workflows, timely completion of operational duties, and consistent performance improvements.
Optimized high-volume data reporting using Amdocs Samson, expediting turnaround by 25% while ensuring system integrity.

Resolved 200+ weekly billing inquiries with 100% accuracy, ensuring compliance and account integrity.
Guaranteed a 100% audit accuracy rate over 6 months and ensured strict regulatory compliance.
Mitigated fraud risk by 100% through the vigilant escalation of suspicious activity.

Achieved 80–100% of sales quotas via demographically-targeted outbound strategies.
Implemented lead generation processes, increasing qualified prospects by 25%.
Refined post-sale support to drive a consistent 95%+ satisfaction rating.

Maintained a high level of product knowledge, providing accurate information to customers.
Fostered customer satisfaction through forward-thinking strategies focused on addressing client needs andresolving concerns.
Provided product and service recommendations to guide customers on products to meet varying needs.

EDUCATION

Bachelor of Science in Office Administration

La Consolacion University Philippines

Malolos Bulacan